Frequently Asked Questions (FAQs)
We aim to address common queries about our non emergency medical transportation services. If you have any questions that are not covered here, please feel free to reach out to our dedicated team for further assistance.
We offer fast and reliable non-emergency medical transportation services. We specialize in safely transporting individuals with medical needs to and from appointments, hospitals, rehabilitation centers, and more.
Scheduling a ride with us is easy. You can book a ride by calling our dedicated phone line or using our online booking form. Our friendly staff is available to assist you with your transportation needs.
Yes! Our drivers are extensively trained in first aid, CPR, and they are experienced in assisting passengers with various medical conditions. Your safety and well-being are our top priorities, and our team is prepared to handle any medical situation that may arise during transport.
To provide convenience, we accept various payment methods and can process your payment over the phone or online.
We welcome one loved one or caregiver to ride along with the passenger at no extra charge. However, there is a $15 fee for each additional passenger.
In general, the driver will not wait. However, there is an option to request wait time for an additional fee. During the reservation process, we asked for an estimated pickup and/or return time. We will consider this as the anticipated pickup time, but we will not send a driver until you call us at 619-502-0257 to confirm that the passenger is ready for pickup.
To be eligible for a refund, you must notify us 24 hours in advance of your requested reservation. For more information, please refer to our cancellation policy on our pricing page.
Absolutely! Upon request, Armed Forces/Veterans can receive a 10% discount, which applies to the passenger only. We also offer reduced rates for recurring reservations such as dialysis or chemotherapy. Please note that this discount cannot be combined with any other offer.
We provide our services throughout Austin and the surrounding areas.